How Vyond helped

“Making Connections” has since grown to include eight videos and counting, and, to date, each video has gotten 10,000+ views and a 5/5 rating for its engagement level and relevance to learners’ roles.

The project has been held up as an internal training success story and the series has been included in a broader initiative around customer service innovation.

“These requests could have easily been addressed with a paragraph and stock image on a one pager, which would have been forgotten the second the representative looked at it,” Adam says. “But we didn’t go that route. The learners are invested in the topics, because we were invested in getting them to pay attention. That would not have been possible without Vyond.”